Exotel Voice Call
Inbound and outbound voice calls on an Exotel Exophone.
Type
exotel.voice.channel.voice-callServiceRequired
Exotel
CapabilityRequired
Voice
Listed only when this connected service is enabled.
Exotel Voice Call connects an Exotel Exophone to a workspace channel. People can call in, and Start Chat can place an outbound call.
Inbound routing and Start Chat work like other channels — see Channels. The default agent must be voice or realtime-voice.
Configuration
| Setting | Description |
|---|---|
| Connected service | Exotel connection with Voice enabled |
| Exophone | Voice-capable number that receives inbound calls |
| Webhook URL | URL to paste into the Exotel Voicebot applet (shown after you pick the connection) |
The Exophone must match the number receiving calls in Exotel. That number is the channel address. Inbound calls are keyed by the caller’s phone.
Point the Voicebot flow at the webhook URL shown in the channel form. Outbound calls use the voice flow App ID saved on the Exotel connection (App Bazaar → My Apps). Start Chat on this channel places a call — set Channel identifier to the callee number.
Use case
- Inbound support or sales: callers hit the Exophone and talk to a voice or realtime-voice default agent.
- Outbound reminders, collections, or follow-ups: Start Chat from an agent or workflow places the call (pass the callee number).
- One Exophone per workspace for this channel type; paste the shown webhook URL into the Exotel Voicebot applet so calls reach Vettero.