Send WhatsApp messages and templates from a workflow using a Twilio connection.
WhatsApp blocks sit in the builder palette under twilio/whatsapp. They appear only when a Twilio connection has WhatsApp enabled. Shared graph rules are on Workflows.
These steps send or inspect templates on that Twilio account. They do not open a chat session. Use WhatsApp Chat when inbound messages should become a conversation with a default agent, or WhatsApp Message Received when a handler should run on each inbound message.
Business-initiated outbound (first message to a customer) needs an approved WhatsApp Template. Session text, media, and location on Send WhatsApp Message apply inside the customer’s 24-hour reply window.
| Use | Block |
|---|---|
| Send text, media, or location | Send WhatsApp Message |
| Send a Content template | Send WhatsApp Template |
| List templates on the connection | List WhatsApp Templates |
| Load one template by Content SID | Get WhatsApp Template |
4